It´s our pleasure to welcome you, and we hope you enjoy every moment of your stay at our boutique hotel Casa Ceiba. Here are some recommendations:
• You can take a taxi from the airport that will drop you off right at our entrance in no more than 18 minutes. Alternatively, you can request our transportation service for an additional charge.
• Check-in is available from 1:00 PM, and you are welcome to use the common areas. Room delivery begins at 3:00 PM.
• Check-out is at 12:00 PM.
• We accept all credit and debit cards.
• Our restaurant offers breakfast, lunch, and dinner service.
• If your arrival time is after 6:00 PM or you are unable to arrive on the reserved day, we kindly ask you to inform the Casa Ceiba team via WhatsApp at +52 1 958 106 1290.
CANCELLATION AND CHANGE POLICIES
We understand that unforeseen circumstances and unexpected situations may affect your vacation plans. To provide you with security and transparency when booking with us, we offer the following cancellation and change policies:
By making a reservation with payment via bank deposit, PayPal, credit/debit card, and/or transfer, you accept the terms and conditions of our cancellation and change policies.
1. All date and room changes are subject to availability.
2. Changes and cancellations can be made up to 8 days before arrival (not applicable during high seasons).
3. Cancellations made 8 days or more before the arrival date are refundable.
4. Cancellations made 7 days or less before the arrival date are non-refundable.
5. In case of flight cancellation or rescheduling, or any other means of transportation, your reservation will not be refundable or modifiable. Therefore, we recommend purchasing travel insurance to protect your stay.
6. In case of early departure, we cannot issue refunds or any type of credit.
7. If you do not show up on your arrival date, we cannot issue refunds or any type of credit.
We are very excited to welcome you!